Documentation/Administration
Campaign & template review
The approval gate that protects sending reputation.
Campaign review
Admin → Review Campaigns. Every campaign must be approved here before it can be sent.
Find the campaign
Use Search campaigns and the Status filter — PENDING, APPROVED, REJECTED.
Open it
Review the details and preview the actual email content.
Approve or reject
Approve Campaign clears it to send. Reject Campaign sends it back to the customer.
Leave feedback
Add comments in the notes box — essential when rejecting, so the customer knows what to fix.
Campaigns awaiting review
Always leave a reason when rejecting. A rejection without feedback just turns into a support ticket.
What to check before approving
- Content — legitimate, accurate, no misleading claims
- Sender identity — does the from-name and address match the account's verified domain?
- Unsubscribe link — present and working
- Contacts — is the list or segment appropriate and consented?
- Spam signals — deceptive subject lines, excessive caps, risky link shorteners
Template review
Templates go through the same gate. Filter by Status — PENDING, APPROVED, REJECTED, NOT SUBMITTED — or use Search templates, use the preview to see the design as recipients will, then Approve or Reject.
Reviewing a submitted template
Only approved templates can be used in live campaigns and flows.
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